Here you'll find information about our Burnaby dental practice for both returning and new patients.
New Patients Welcome!
If you are looking for a caring dental team in North Burnaby, please contact us. We are happy to welcome new patients and are excited to meet you and your family!
Scheduling, Reminders & Cancellations
We respect your time and always try our best to stay on schedule. Automated email appointment reminders will be sent one week in advance, and again one day in advance of your visit.
To cancel or postpone your appointment, we respectfully ask that you provide us with as much notice as possible to reschedule.
Your long-term oral health success often relies on remaining educated and well-informed about your oral health. That's why one of our first priorities is to educate our patients. We take the time to ensure you understand the details of your oral health status and all recommended procedures.
At North Burnaby Dental Group, our patients are family. We welcome you and trust that you will feel confident in our compassionate care. See you soon!
Frequently Asked Questions & Answers
Here are some frequently asked questions our patients have about our office and dental services.
- What kind of protocols do you have in place to protect against COVID-19?
Our practice is following the College of Dental Surgeons of BC and the BC Centre for Disease Control Guidelines, as well as Work Safe BC guidelines. Here is a list of some of the safety measures we are taking at our office to help keep you and our team safe.
- What do I need to bring to my first appointment?
Please bring your current insurance plan information and medical history to your first appointment.
- In what kind of situation would I need x-rays?
X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth.
With x-rays, we can see the absence or presence of teeth (erupting teeth, missing permanent teeth, the position of wisdom teeth, impacted teeth), cavities in their early stages, and the level of bone (which often deteriorates after teeth are extracted or during advanced gum disease).
Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with radiographs.
- How early should I arrive for my appointment?
Please arrive 10 to 15 minutes early to ensure that you have enough time to complete our New Patient Form.
- What hours are you open throughout the week?
Our office is open during the following hours:
- Monday: 07:00 am - 08:00 pm
- Tuesday: 07:00 am - 08:00 pm
- Wednesday: 07:00 am - 08:00 pm
- Thursday: 07:00 am - 08:00 pm
- Friday: 07:00 am - 08:00 pm
- Saturday: 07:00 am - 02:00 pm
- Sunday: Closed
- Are you taking on new patients?
- Do you accept dental insurance? And how does it work?
Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits for which you are entitled.
We can electronically submit paperwork to your insurance company on your behalf. We also send all treatment plans for pre-authorization to find out what your specific plan will cover.
- How often should I get my teeth cleaned?
Depending on your at-home care, the condition of your mouth, risk of cavities (caries) and oral health habits, our recommendations for preventive treatment will vary.
We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations.
To help minimize further damage, patients who are considered "at-risk" should see the dentist every 3 to 4 months.
For clients with healthy smiles, we recommend visiting the dentist every 6 months.
- What if my insurance only covers cleaning every 9 months?
Insurance policies differ in what's covered. The '9-month-rule' refers to how frequently you can have a recall exam, polish and fluoride. This does not mean you will not be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stain from your teeth to help prevent your gum tissues from becoming irritated and bleed.
Fees & Payment
We strive to provide you with accurate and thorough estimates of our fees before providing any treatment. We will never charge you more than the amount of our estimate without advising you first.
We accept payment by direct deposit from your insurance company, e-transfer, cash, debit, or Visa or MasterCard.
Please feel free to ask us for more information, or to discuss individual financial arrangements for you and your family.
Health Smart Financial Services Inc.™ offers an extended financing option for your oral health needs.
Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as possible.